These terms govern all sales of goods and services by UK Valves Direct. Please read them carefully before placing an order.
Last updated: 23 June 2026
In these Terms & Conditions, the following definitions apply:
2.1. All Orders are subject to acceptance by the Company. An Order is not accepted until we issue an Order Confirmation by email. The mere receipt of your Order does not constitute acceptance.
2.2. We reserve the right to refuse any Order at our sole discretion, including but not limited to situations where:
2.3. Product descriptions, images, and technical specifications on our website are provided for general reference only. Whilst we make every effort to ensure accuracy, minor variations may occur. This does not affect your statutory rights.
2.4. Any quotation provided by the Company is valid for 30 days from the date of issue unless otherwise stated in writing.
3.1. All prices displayed on our website, in catalogues, and in quotations are in Pounds Sterling (GBP).
3.2. We are not currently VAT registered. Prices shown are final and inclusive of all taxes.
3.3. Prices are subject to change without prior notice. The price applicable to your Order is the price displayed at the time the Order is placed, subject to clause 3.4.
3.4. In the event of a pricing error, we will notify you as soon as reasonably practicable and offer you the option to proceed at the correct price or cancel the Order for a full refund. We are not obliged to supply Goods at an incorrect price, even after Order Confirmation has been issued.
3.5. Delivery charges are calculated separately and displayed at checkout. See our Delivery Policy for full details.
4.1. Online & telephone orders: Payment is required in full at the time of purchase. We accept Visa, Mastercard, PayPal, and bank transfer (BACS).
4.3. Late payment: In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, overdue invoices will incur statutory interest at 8% above the Bank of England base rate, calculated daily from the due date until payment is received, plus the applicable fixed sum compensation (currently £40–£100 depending on the debt amount).
4.5. Title to the Goods shall not pass to the Customer until payment has been received in full. Until such time, the Customer holds the Goods as bailee for the Company.
5.1. All Orders are subject to stock availability. Stock is subject to prior sale. Whilst we maintain large inventories at our Willenhall depot, we cannot guarantee that all items shown on our website are in stock at the time of ordering.
5.2. If an item is out of stock, we will notify you promptly and offer the option to:
5.3. Where part of an Order is out of stock, we may despatch available items immediately and back-order the remainder, unless you instruct us otherwise.
6.1. Delivery times are estimates only and are not guaranteed. We will make every reasonable effort to deliver within the stated timeframes, but shall not be liable for any delay.
6.2. Risk in the Goods passes to the Customer upon delivery. For Business Customers, risk passes when the Goods are delivered to the address specified in the Order. For Consumers, risk passes when the Consumer (or a person nominated by the Consumer) takes physical possession of the Goods.
6.3. The Customer must inspect the Goods upon delivery and report any damage, shortages, or discrepancies within 48 hours of receipt. Failure to do so may affect your ability to make a claim.
6.4. Full delivery terms, charges, and service options are detailed in our Delivery Policy.
Business Customers may return standard stock items within 14 days of delivery, provided that:
A restocking fee of 15–25% may apply to non-defective returns, depending on the product type and condition. Special order items, custom actuated assemblies, and cut-to-length products are non-returnable unless defective.
If you are a Consumer, you have the right to cancel your Order within 14 days of receiving the Goods, without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, you must inform us of your decision by a clear statement (e.g. by email to info@ukvalvesdirect.co.uk).
You must return the Goods to us within 14 days of notifying us of the cancellation, at your own expense. We will refund all sums paid, including outward delivery charges (limited to the least expensive standard delivery option), within 14 days of receiving the returned Goods.
If Goods are defective, damaged in transit, or not as described, we will replace or refund them at our discretion. Return shipping costs for genuinely defective Goods will be covered by the Company. Please contact us within 48 hours of delivery and retain all original packaging.
Full return procedures are set out in our Returns Policy.
8.1. Specifications, dimensions, weights, performance data, and other technical information provided on our website, in data sheets, and in catalogues are for general guidance only and may change without notice as manufacturers update their product lines.
8.2. Images are for illustrative purposes only and may not represent the exact product supplied. Colour, finish, and minor design details may vary between production batches.
8.3. It is the Customer's sole responsibility to verify that products are suitable for their intended application, including compatibility with process media, operating pressure, temperature range, and environmental conditions. We strongly recommend consulting our technical team or an independent engineer for critical, safety-related, or high-consequence applications.
8.4. The Company does not accept liability for any loss or damage resulting from the Customer's reliance on technical information provided by us, unless such information was provided negligently or in bad faith.
9.1. Nothing in these Terms excludes or limits the Company's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
9.2. Subject to clause 9.1, the Company shall not be liable to Business Customers for any:
9.3. Subject to clause 9.1, the Company's total aggregate liability in respect of all claims arising out of or in connection with any Contract shall not exceed the total price paid by the Customer for the Goods giving rise to the claim.
9.4. Consumer statutory rights are not affected by these Terms. Nothing in these Terms is intended to limit the rights available to Consumers under the Consumer Rights Act 2015.
10.1. All Goods carry a 12-month manufacturer's warranty from the date of delivery, covering defects in materials and workmanship under normal use and operating conditions.
10.2. The warranty does not cover:
10.3. Warranty claims must be submitted in writing with the original order details, a description of the defect, and photographic evidence where possible. Our liability under warranty is limited to replacement of the defective product or a refund of the purchase price, at our sole discretion.
11.1. The Company shall not be liable for any failure or delay in performing its obligations under any Contract where such failure or delay results from circumstances beyond our reasonable control ("Force Majeure Event"), including but not limited to:
11.2. If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate the affected Contract by giving written notice to the other party.
12.1. All content on this website, including text, graphics, logos, product images, data sheets, and software, is the property of UK Valves Direct Ltd or its licensors and is protected by copyright and other intellectual property laws.
12.2. You may not reproduce, distribute, modify, or republish any material from this website without our prior written consent.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of how we collect, use, store, and protect your personal information are set out in our Privacy Policy.
14.1. These Terms, and any Contract formed under them, shall be governed by and construed in accordance with the laws of England and Wales.
14.2. Any disputes arising from or in connection with these Terms or any Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14.3. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
If you have any questions about these Terms & Conditions, please contact us:
info@ukvalvesdirect.co.uk
info@ukvalvesdirect.co.uk
66 Paul Street, London, EC2A 4NA, UK