Find answers to the most common questions about ordering, delivery, returns, and our product range.
You can place an order directly through our website by adding items to your basket and proceeding to checkout. Alternatively, you can email us at info@ukvalvesdirect.co.uk or email info@ukvalvesdirect.co.uk with your requirements.
We accept Visa, Mastercard, PayPal, and bank transfer (BACS). All payments are processed through our 256-bit SSL secured checkout.
Absolutely. We offer competitive project pricing for bulk and large-scale orders. Contact our sales team with your bill of materials or specification and we will provide a formal quotation, typically within 24 hours. Use our Request a Quote form for the quickest response.
All prices displayed on our website are the final prices. We are not currently VAT registered, so no VAT will be added to your order at checkout.
We offer next day delivery (order before 3:00 PM) and pallet delivery for larger or heavier items. Delivery charges are calculated at checkout based on order weight and destination. Orders over £150 (ex VAT) qualify for free UK mainland delivery.
Yes, next day delivery is available on in-stock items when ordered before 3:00 PM Monday to Friday. Next day delivery is available to UK mainland addresses. Please contact us for Scottish Highlands, islands, and Northern Ireland delivery timescales.
We offer a 14-day returns policy on unused, unopened items in their original packaging. Bespoke, cut-to-length, or specially ordered items are non-returnable. Please contact our team to arrange a return and obtain an RMA number before sending anything back. See our full returns policy for details.
Yes, we regularly deliver to construction sites, plant locations, and project addresses across the UK. Please ensure someone is available to receive the delivery and provide any specific site access instructions when placing your order.
Yes, we ship to Europe, the Middle East, and selected international destinations. International shipping costs and delivery times vary by destination. Please contact our sales team for a shipping quote on international orders.
Valve selection depends on several factors including media type, pressure, temperature, flow requirements, and connection type. Our Valve Selection Guide covers these considerations in detail. You can also contact our technical team for personalised recommendations.
We stock valves in stainless steel (304 and 316), brass, carbon steel, cast iron, ductile iron, PVC-U, and PTFE-lined variants. Material selection depends on the application — our chemical compatibility guide can help you choose the right material for your media.
Yes, we supply fully assembled actuated valve packages with electric, pneumatic, or hydraulic actuators. These are assembled and tested in-house to your specification, including fail-safe options, limit switches, and positioners. Contact us for a quotation.
Yes, technical data sheets are available for all products in our range. Visit our Technical Data Sheets page to download PDFs, or contact our technical team for specific documentation including material certificates and test reports.
Our products carry a range of certifications including CE marking, WRAS approval (for potable water applications), PED compliance, ATEX certification (for hazardous environments), and EN/ISO standard conformity. Specific certifications vary by product — check individual product pages or contact us for details.
Our team is happy to help with any questions about our products, services, or your specific project requirements.